Templates
WhatsApp templates for employers: cancellations, feedback, dismissal and more
Copy-paste messages for every situation with your household helper. Professional, friendly, direct - in 6 languages.
Most communication between you and your cleaner happens on WhatsApp. So you never lack the right words, we've created ready-made templates for the most common situations. Select your language above - all messages can be copied with one click.
Tip
One tap: the message is ready.
›You stay in control: tap, copy, tweak, send.
Full example conversations to copy
Appointment confirmation
Confirm the next cleaning day - professional and friendly.
Maria
online
Hi Maria! Quick confirmation: this Thursday at 9am as usual? 😊
18:32Hi! Yes, that works perfectly. See you Thursday! 👋
18:45Great, thanks! See you then 🙂
18:46Last-minute cancellation
You need to cancel an appointment last minute - honest and respectful. Whether you still pay for the hours is covered in our guide to last-minute cancellations.
Maria
online
Hi Maria, unfortunately I need to cancel tomorrow - we've all come down with something. Really sorry for the late notice! Can we reschedule to next Thursday?
20:15Oh, get well soon! Next Thursday works. No problem 🙂
20:28Thanks for understanding! I'll confirm again on Wednesday.
20:30Positive feedback
Good work deserves recognition - it strengthens the relationship.
Maria
online
Maria, I wanted to tell you: the flat looks fantastic! The bathroom especially is sparkling. Thank you so much for your great work 🌟
17:20Oh, that makes me so happy! I always try my best. Thanks for the kind feedback! 😊
17:35Improvement request
Diplomatically request a change - without straining the relationship. It gets even clearer with a shared cleaning plan that lists every task.
Maria
online
Hi Maria! Everything looks great as always. One small request: could you also wipe the window frames next time? They collect quite a bit of dust. That would be great, thanks! 🙏
18:00Sure, I'll do that! I hadn't noticed. Thanks for letting me know 👍
18:12Great, thanks! Everything else was perfect again 😊
18:13Reporting illness
When your household helper reports sick - how to respond correctly. The guide to sick pay for cleaners explains how long you keep paying her wage.
Maria
online
Good morning, I'm sorry but I've fallen ill. Unfortunately I can't come today 😔
07:15Oh, get well soon Maria! No problem - health comes first. Rest up and let me know when you're feeling better. Can I bring you anything?
07:22Thanks, that's kind! I don't need anything, just rest. I'll update you tomorrow 🙏
07:30Termination notice
End the employment respectfully - with the correct notice period.
Maria
online
Hi Maria, I unfortunately need to let you know that we have to end the employment. Our circumstances have changed. The notice period is one month, meaning your last working day would be April 30th. You'll receive the written termination by post. I want to sincerely thank you for your great work - it's not about you.
14:00That's a shame, but I understand. Thanks for the good collaboration and honest communication. All the best! 🙏
14:30Holiday planning
Coordinate holidays - early and clearly.
Maria
online
Hi Maria! We're planning our summer holidays: we'll be away July 12-26. Would it work for you to take your holiday then too? You still have 2 weeks left.
19:00Yes, that works great! I was planning to go to Portugal in July anyway. Thanks for the early notice 👍
19:20Perfect! I'll note it on the payroll. Enjoy your time off! ☀️
19:22Bringing up registration
The most delicate message: you want to employ her legally, she fears for her wage.
Maria
online
Hi Maria, I'd like to put our arrangement on a proper footing and register you officially with the AHV. Your hours and how we work stay exactly the same. 😊
19:04Okay. And what does that mean for my wage?
19:11Social contributions come off the gross wage (AHV, ALV, source tax). In return you are covered for accidents, you build up AHV years towards your pension, and you qualify for unemployment benefit. My employer share and the whole registration are on me.
19:15Announcing a raise
A raise counts double when you are the one who brings it up. When a raise is mandatory and when it isn't is covered in the guide to the ongoing employment.
Maria
online
Hi Maria, you've been with us a year now and we're very happy with your work. From next month I'm raising your hourly wage from CHF 28 to CHF 30. 😊
12:20Oh, thank you so much! That really makes my day. 🙏
12:38You're very welcome, you've earned it. You'll see the new wage on the next payslip.
12:41First message to a candidate
Found on tutti or Facebook: everything that matters in one message, no essay. What to ask in the interview next, and whether the trial day is paid, is in the interview and trial day checklist.
Maria
online
Good morning Ms Silva, I saw your ad on tutti. We're looking for 4 hours a week in Zurich Seebach: cleaning and ironing. Would that fit your schedule?
10:05Good morning! Yes, Thursday or Friday morning I'm free. How much do you pay per hour?
10:24CHF 30 gross per hour, with a contract, registration and accident insurance. Would you like to come by this week so we can meet?
10:31Next question
Is your household help registered, and what does she cost done right?
In a private household, AHV is due from the first franc of wages, even for a few hours a week. The calculator shows net wage, contributions and your total cost; registration follows from there with the same numbers.
Check cost and registrationFrequently Asked Questions
Do I have to give notice via WhatsApp?
Should I write to my cleaner in German or their native language?
How do I give polite negative feedback?
Does my cleaner have to report illness immediately?
How far in advance must I announce holidays?
Working without a contract?
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